Alexis Christoforous warns about retailers charging for returns over mail on 'GMA'

NEW YORK CITY, NEW YORK: Viewers of 'Good Morning America' received a fair warning about the changes in return policies of many retailers just before the holidays officially kicked off.

ABC correspondent Alexis Christoforous appeared on the December 24 episode of 'GMA', introduced by weekend host Gio Benitez, to report that some retailers have started charging for returns by mail, making consumers more aware of what they purchase.

Why did retailers start charging for returns?

Acknowledging the fact that not all gifts are "winners," Christoforous shared that "shoppers are expected to return $173 billion worth of gifts this holiday season, [which is] 28% more than last year."

"All those returns can be costly for the retailers, which is why 40% are now tacking on a fee to return items by mail, including T J Maxx, Abercrombie & Fitch, and JCPenney," she further explained, mentioning that some companies such as H&M will be waiving off the fee for their loyalty members.

How much are retailers charging for returns?

According to a slide displayed on the show, T J Maxx is charging $11.99 for mail-in returns, while the fees set by Abercrombie & Fitch, JCPenney, and H&M stand at $7, $8, and $5.99 respectively.

"Even Amazon is charging a $1 fee for some returns made at UPS stores if a Whole Foods or Coles location is closer to the delivery address," added Christoforous.

Alexis Christoforous gives tips for hassle-free returns

The correspondent said that buyers can avoid "most of these fees by making (their) returns in store."

"To give yourself the best chance at a smooth return, don't open the box or remove the tag, and if you have one, bring the receipt or gift receipt with you," she advised.

Additional updates in return policies of retailers

Some stores have started charging an additional restocking fee, reported Christoforous, while others have shortened the return window.

"While retailers like Macy's and Walmart will let you return holiday gifts through the end of January, some like Best Buy are only giving you until January 13," she continued.

"Missing the return cut-off can mean the difference between exchanging for something you really want, or being stuck with something you really don't," Christoforous concluded the segment, handing the reigns back to Trevor Ault, Stephanie Ramos, and Gio Benitez.