Internet schools Mandy Moore after she berates Amazon over parcel delivered to home destroyed in LA fire

Moore shared a photo of the package at the scorched property, and took to Instagram to vent her frustration
PUBLISHED FEB 12, 2025
Mandy Moore criticized for slamming Amazon after package sent to in-laws' destroyed house (Stefanie Keenan/Getty Images, @mandymooremm/Instagram)
Mandy Moore criticized for slamming Amazon after package sent to in-laws' destroyed house (Stefanie Keenan/Getty Images, @mandymooremm/Instagram)

LOS ANGELES, CALIFORNIA: Mandy Moore isn’t holding back. The actress and singer slammed Amazon after a package was allegedly delivered to her in-laws' home despite the fact it no longer exists due to the devastating Los Angeles wildfires.

Moore, 40, shared a jaw-dropping photo of the package sitting on the scorched remains of the property, taking to Instagram to vent her frustration, PEOPLE reported.

Mandy Moore calls out Amazon over insensitive delivery to burned-down property (@mandymooremm/Instagram)
Mandy Moore calls out Amazon over insensitive delivery to burned-down property (@mandymooremm/Instagram)

Mandy Moore blasts Amazon after package delivered to in-laws’ burned-down home

Mandy Moore attends the Las Culturistas Culture Awards at Kings Theatre on June 15, 2024 in New York City. (Photo by John Nacion/Getty Images)
Mandy Moore attends the Las Culturistas Culture Awards at Kings Theatre on June 15, 2024 in New York City (John Nacion/Getty Images)

“Do better, Amazon. Can we not have better discretion than to leave a package at a residence that no longer exists? This is my mother and father-in-law’s home. Smh,” she wrote.

Amazon spokesperson Steve Kelly later issued a statement, apologizing and vowing to investigate. “We’ve reached out to Ms. Moore via Instagram to apologize for this and to ask for more information from her in-laws so we're better able to investigate what happened here," the company said.

JANUARY 19: Mandy Moore's home after the Eton Fire on January 19, 2025 in Altadena, California. (Photo by MEGA/GC Images)
Mandy Moore's home after the Eton Fire on January 19, 2025 in Altadena, California (MEGA/GC Images)

Moore’s anger comes weeks after the Eaton Fire ripped through Los Angeles County, destroying her in-laws’ home along with those of many close friends and family members.

While the main structure of Moore and husband Taylor Goldsmith’s Altadena home survived, they lost their garage, guest house, and Goldsmith’s music studio including every instrument and piece of equipment he owned.

"We were able to park and walk up our street to bear witness to all the loss. Miraculously, the main part of our house is still standing," Moore wrote in a heartbreaking Instagram post.


 
 
 
 
 
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A post shared by Mandy Moore (@mandymooremm)


 

"For now. It’s not livable but mostly intact. We lost Taylor and Griffin’s studio with every instrument and piece of equipment they've ever owned. We lost our garage and back house," she said.

Mandy Moore faces backlash over Amazon delivery complaint

Mandy Moore and TJ Maxx Are Teaming Up to Empower Women to
Mandy Moore and TJ Maxx Are Teaming Up to Empower Women to 'Claim Your And' and Express their Most Authentic Selves on June 24, 2024 in New York City (Michael Simon/Getty Images for TJ Maxx)

Mandy Moore recently took to social media to express frustration over Amazon delivering a package to her in-laws' home despite the fact that the house burned down weeks prior. However, instead of sympathy, her post was met with widespread criticism, with many arguing that the mix-up was her own responsibility.

Many online users felt Moore should have taken responsibility for the issue, rather than blaming the retailer.

One user wrote, "Do better? The fire occurred over a month ago. Why haven’t you updated your address since then? Amazon fulfilled their obligation. You do better and not blame someone else for your mistake."

The other user wrote, "Looks like they want to blame Amazon and not own up to their mistake of having it delivered there."

Mandy Moore and TJ Maxx Are Teaming Up to Empower Women to
Mandy Moore and TJ Maxx Are Teaming Up to Empower Women to "Claim Your And" and Express their Most Authentic Selves on June 24, 2024 in New York City (Michael Simon/Getty Images for TJ Maxx)

Another commented, "What is Amazon suppose to do if ppl didn’t change their address? How is that amazons fault exactly?"

"Girl you need to give them a proper address amazon guys doing their jobs. Im sure the delivery guy wondered y the heck am I delivering this hear lol. He did his job. If he didnt deliver that would than become a problem for him," a user said while another user wrote, "They asked for delivery there. Amazon delivered. Should have changed address or stop the shipment."

Another user commented, "Probably should have changed the delivery address."

This article contains remarks made on the Internet by individual people and organizations. MEAWW cannot confirm them independently and does not support claims or opinions being made online.

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