Spencer Pratt returns to fire-ravaged LA home to retrieve one item, shares emotional yet humorous moment

LOS ANGELES, CALIFORNIA: Spencer Pratt shared an emotional yet humorous moment with his followers as he returned to the charred remains of his Pacific Palisades home.

The 41-year-old television personality, along with his wife, Heidi Montag Pratt, 38, and their two sons, Gunner, seven, and Ryker, two, lost their residence to the recent Los Angeles wildfires that ravaged Southern California, leaving thousands of families displaced.

Spencer Pratt's revisit to his Pacific Palisades home

In a video posted to Instagram on March 6, Spencer Pratt documented his visit to the ruins of his former home, holding up what appeared to be a barely recognizable, fire-damaged metal box.

Addressing the camera with a smirk, he quipped, “Hey Spectrum, I’m pretty sure this is the box that you guys asked if I still had.”

The comment was directed at the telecommunications company Spectrum, referencing a recent interaction he had with the company while trying to cancel his account.

Spencer Pratt reveals unusual request from Spectrum

Earlier that day, Spencer Pratt had taken to TikTok to share a frustrating exchange he had with a Spectrum customer service representative regarding his cable subscription.

When he contacted the company to cancel his account, having realized it was still being charged through autopay, he was met with an unexpected question.

According to Pratt, the representative asked whether he had retrieved his cable box from the fire-damaged home before processing the cancellation.

Pratt recounted the absurdity of the situation, saying, “I told them, ‘No, I didn’t grab it with my birth certificate and passport. I just left it… accidentally.’”

After recalling that he had possibly seen one of the cable boxes amid the rubble, he decided to go back and retrieve it, hoping to send it back to Spectrum in an effort to get his deposit refunded, which he estimated to be around $100.

Spectrum issues clarification on Spencer Pratt's cable subscription issue

Spencer Pratt’s Instagram video quickly gained traction, with thousands of followers commenting on the seemingly tone-deaf nature of the request.

His lighthearted yet biting critique of the company’s handling of the situation resonated with many viewers, some of whom shared their own experiences dealing with frustrating customer service policies.

Shortly after Pratt’s posts went viral, he received a message from a Spectrum representative clarifying that customers who have lost their equipment in natural disasters, such as wildfires, are not required to return the damaged items.

Furthermore, the company does not charge customers for destroyed equipment in these circumstances, according to People.

In response, Pratt made another video addressing the update, stating that his real issue was not necessarily with the policy itself, but rather with the customer service script that led to the insensitive line of questioning.

“I would just advise the powers that be at Spectrum to edit the script,” Pratt suggested.

“When somebody says to your lovely employees that their house burned down, you should instantly say, ‘Okay, let me waive that fee for your damaged boxes,’ instead of asking if they still have them,” he added.